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Genpact-Trial

Transforming Sales Operations with AI and Agentic Systems

Transforming Sales Operations with AI and Agentic Systems

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Accelerating Sales Performance with AI-Powered Selling Program Details Revision & Approval History Document Details Table of Contents OBJECTIVE PROCESS OVERVIEW Description Purpose & Scope PROCESS INPUTS/OUTPUTS Process Inputs Process Outputs and Sign-offs ROLES AND RESPONSIBILITIES DEFINITIONS Process Acronyms Process Terms SEGREGATION OF DUTIES – DOCUMENT AND RISKS Segregation Of Duties - Document and Risks SOX CONTROLS SOX Controls OPERATIONAL CONTROLS Operational Controls APPLICATION/SYSTEM/TOOLS Application/System/Tools PROCESS MAPS PROCESS MAPS SOP ACTIVITIES OVERVIEW SOP Activities Overview DETAILED PROCESS STEPS Detailed Process Steps PROCESS RISKS AND MITIGATION Process Risks and Mitigation POLICIES Policies PROCESS PERFORMANCE PARAMETERS – SLA/KPI Process Performance Parameters - SLA/KPI PROCESS CONTACT INFORMATION Process Contact Information RECORD RETENTION Record Retention APPENDIX Appendix